FAQ

CHECK-IN IS FROM 2:00 p.m. until 10:00 p.m. - CHECK-OUT NO LATER THAN 10:00 a.m.
Upon request, if we have the opportunity, we will leave the room in late-checkout with a surcharge to be determined according to the time.

THE HOTEL HAS AN UNCOVERED PRIVATE CAR PARK WITH VIDEO SURVEILLANCE AT THE BACK OF THE HOTEL FOR FREE USE BY OUR GUESTS

THE VIA PASSO ROLLE ZTL IN THE CENTER OF SAN MARTINO DI CASTROZZA IS CLOSED TO THE PUBLIC FROM MAY 1 TO SEPTEMBER 30 FROM 4:30 P.M. TO 7:30 P.M.
HOTEL GUESTS CAN PASS THROUGH THE RESTRICTED TRAFFIC AREA AT ANY TIME OF THE DAY OR NIGHT.

L’HOTEL E’ UBICATO NEL CENTRO DEL PAESE E SI TROVA A POCHE CENTINAIA DI METRI DA DIVERSI IMPIANTI DI RISALITA.
SIAMO DOTATI DI UNA NAVETTA SKIBUS CHE VI PORTA DIRETTAMENTE ALL’IMPIANTO DI RISALITA PRESCELTO E VI VIENE A RIPRENDERE SU CHIAMATA TUTTE LE VOLTE CHE DESIDERATE AL COSTO DI UN ABBONAMENTO SETTIMANALE DI 20 €.

UNFORTUNATELY NOT, WE DO NOT HAVE ADEQUATE SPACE IN THE HOTEL TO ACCOMMODATE PETS.

YES, UPON REQUEST, FOR A FEE, BUT SUBJECT TO ROOM AVAILABILITY.

IL SALDO DEL SOGGIORNO AVVIENE USUALMENTE IL GIORNO DEL CHECK-OUT.
Per completare il pagamento del saldo del soggiorno sono accettati i seguenti metodi di pagamento: CONTANTI, BANCOMAT E CARTA DI CREDITO.
Carte riconosciute: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, DINERS CLUB, AMERICAN EXPRESS, POSTAMAT.
GLI ASSEGNI NON SONO ACCETTATI.
N.B: Per pagare il saldo è possibile effettuare bonifico per tempo durante il soggiorno in modo da completare il pagamento prima della partenza.

THOSE WHO CHOOSE HALF-BOARD HAVE BREAKFAST AND DINNER INCLUDED IN THE PRICE

OUR HOTEL HAS ITS OWN TAUFER RESTAURANT, AN A LA CARTE RESTAURANT OPEN DAILY FOR LUNCH ONLY FROM 12:00 TO 14:00. ALL OUR GUESTS WILL RECEIVE A 20% DISCOUNT.

NO, AT THE MOMENT OUR KITCHEN DOES NOT HAVE THE NECESSARY CERTIFICATIONS TO SAFELY PROVIDE MEALS FOR COELIACS OR THOSE SUFFERING FROM FOOD ALLERGIES OR INTOLERANCES

THE DEPOSIT MUST BE PAID IN A SHORT TIME (WITHIN 1 WEEK, UNLESS THE ARRIVAL IS NOT IN THE TWO DAYS FOLLOWING THE BOOKING, IN THIS CASE THE DEPOSIT MUST BE PAID AT THE SAME TIME OF THE BOOKING CONFIRMATION) YOU CAN PAY BY BANK TRANSFER OR DIRECTLY BY CREDIT CARD SECURELY ON OUR WEBSITE. 

CASH, DEBIT AND CREDIT CARDS

WE ACCEPT: VISA, VISA ELECTRON, MASTERCARD, MAESTRO, DINERS CLUB, AMERICAN EXPRESS, POSTAMAT.

NO, NEITHER A KETTLE NOR A MILK WARMER IS PROVIDED IN THE ROOMS, BUT THE BAR INSIDE THE HOTEL IS OPEN 24 HOURS A DAY.

GLI IMPIANTI SONO RAGGIUNGIBILI A PIEDI, CON LO SKIBUS PUBBLICO CHE HA LA FERMATA DAVANTI ALL’HOTEL (A PAGAMENTO) OPPURE UTILIZZANDO LO SKIBUS PRIVATO DELL’HOTEL CON UN ABBONAMENTO SETTIMANALE O CON UN COSTO OGNI CORSA EFFETTUATA.

THE SAUNA TOWEL IS PROVIDED FREE OF CHARGE WHEN ENTERING OUR SPA.

ACCESS TO SAUNAS IS RECOMMENDED BUT NOT OBLIGATORY WITHOUT A SWIMMING COSTUME. A SAUNA TOWEL IS PROVIDED FREE OF CHARGE AT THE ENTRANCE TO OUR WELLNESS CENTRE.

NO, WE HAVE A SPECIAL POOL FOR CHILDREN FROM 0 TO 13 YEARS OLD OPEN DAILY FROM 2:30 TO 7:30 PM.

NO, ANIMATION IS ONLY FOR CHILDREN AGED 4 AND OVER

THE THREE HALF-DAY EXCURSIONS (IN THE MORNING) WILL GIVE YOU THE OPPORTUNITY TO GET TO KNOW THE MAGNIFICENT LANDSCAPES OF THE PANEVEGGIO NATURAL PARK. THEY ARE SUITABLE FOR ALL AGES AND YOU WILL BE ACCOMPANIED BY AN ALPINE GUIDE.

WE HAVE AN AGREEMENT WITH THE SKI RENTAL "SKI SPORT"100 METRES FROM OUR HOTEL, IN THE TOWN CENTRE, WHICH HAS A DEPOT AT THE START OF ALL THE SKI LIFTS.

WE HAVE AN AGREEMENT WITH THE SKI RENTAL "SKI SPORT" JUST A FEW STEPS FROM THE HOTEL, WHERE YOU CAN RENT ALL TYPES OF BICYCLES AND ALSO BOOK PRIVATE EXCURSIONS  

ON SUNDAY EVENINGS A SKI INSTRUCTOR FROM THE SAN MARTINO DI CASTROZZA ITALIAN SKI SCHOOL IS PRESENT AT THE HOTEL TO GIVE YOU ALL THE NECESSARY INFORMATION AND TO EXPLAIN ANY PROMOTIONS AVAILABLE DURING YOUR STAY.

IN THE VILLAGE THERE ARE SEVERAL SHOPS WHERE YOU CAN HIRE PUSHCHAIRS, SUCH AS "SKI SPORT" AND "SAN MARTINO SPORT", JUST A FEW METRES FROM THE HOTEL